Onlyspins Casino Privacy Policy
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At Onlyspins Casino, your privacy is a fundamental priority. This Onlyspins Casino privacy policy explains in clear terms how we collect, use, store and protect your personal data when you visit and use our platform at onlyspinsscasino.net. We are committed to full compliance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR). Whether you are browsing our site, registering an account, making a deposit or enjoying our 4,000+ games, Onlyspins Casino ensures your personal information is handled with the utmost care, transparency and confidentiality.
1. Data Controller Identity
Onlyspins Casino is operated by a company registered and licensed under the Government of Curaçao. As the data controller, we determine the purposes and means of data processing for all user data collected through the onlyspinsscasino.net platform. For all privacy matters and data-related enquiries, you may contact our dedicated Data Protection Officer (DPO) at [email protected]. We take our responsibilities as data controller seriously and maintain robust information security standards at every level of our organisation.
2. Personal Data We Collect
When you interact with Onlyspins Casino, we may collect various categories of personal data depending on how you use our services. Below is a breakdown of the types of personal information we gather:
2.1 Identification and Contact Information
- Full name, date of birth and nationality
- Residential address, email address and phone number
- Government-issued identification documents (passport, driver's licence, national ID)
- Proof of address documents (utility bills, bank statements)
2.2 Financial Data
- Payment method details (card numbers — partial only, e-wallet account references)
- Transaction history including deposits and withdrawals
- Bank account or PayID references used for fund transfers
- Source of funds documentation where required by KYC/AML policies
2.3 Gaming Activity Data
- Games played, bets placed, wins and losses
- Session duration, game preferences and wagering patterns
- Bonus usage, free spins activity and VIP programme status
- Responsible gambling settings and limit preferences
2.4 Technical and Usage Data
- IP address, browser type and operating system
- Device identifiers (for mobile and desktop access)
- Pages visited, time on site and navigation paths
- Cookies and similar tracking technologies (see Section 5)
2.5 Communication Data
- Live chat transcripts and email correspondence
- Support tickets and feedback submissions
- Promotional communication preferences and opt-in/opt-out records
2.6 Sensitive and Third-Party Data
In certain circumstances, particularly in relation to responsible gambling obligations or legal requirements, we may process limited sensitive personal data. We may also receive user data from third parties such as payment providers, identity verification services, fraud prevention agencies and our licensed game providers.
3. Methods of Data Collection
Onlyspins Casino collects personal information through multiple channels to ensure comprehensive data collection standards:
- Direct submission: when you register, verify your account, make a payment or contact support
- Automated collection: through cookies, server logs and analytics tools during your site visit
- Third-party sources: identity verification providers, payment processors, fraud prevention services and advertising partners
- Device-based collection: browser fingerprinting and device recognition when you access our Android APK or iOS PWA
4. Purposes of Data Processing
The Onlyspins Casino data protection framework ensures that all data processing activities are conducted for specific, legitimate and clearly defined purposes. We process your personal data for the following reasons:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Contract performance |
| Provision of gaming services | Contract performance |
| KYC and AML compliance | Legal obligation |
| Fraud prevention and security | Legitimate interest |
| Responsible gambling obligations | Legal obligation / Legitimate interest |
| Marketing and promotional communications | Consent |
| Customer support and dispute resolution | Contract performance / Legitimate interest |
| Platform improvement and analytics | Legitimate interest |
| Regulatory reporting | Legal obligation |
Where we rely on consent as the legal basis, you have the right to withdraw that consent at any time by contacting us at [email protected] or adjusting your account communication preferences.
5. Cookie Policy
The Onlyspins Casino cookie policy governs how we use cookies and similar technologies on our platform. Cookies are small text files stored on your device when you visit our website. They help us deliver a better user experience, analyse site performance and display relevant content. Our cookie policy categorises the cookies we use as follows:
5.1 Essential Cookies
These cookies are strictly necessary for the operation of our platform. They enable core functions such as login sessions, security verification, payment processing and account access. Without these cookies, core services cannot be provided.
5.2 Analytical Cookies
We use analytical cookies to understand how users interact with our site. This includes tracking page views, session duration, bounce rates and navigation paths. The data gathered by analytical cookies helps us improve platform performance and user data insights.
5.3 Functional Cookies
Functional cookies allow us to remember your preferences, such as language settings, game display options and responsible gambling limit configurations. These cookies enhance the personalisation of your experience at Onlyspins Casino.
5.4 Marketing Cookies
With your consent, marketing cookies enable us and our advertising partners to serve you relevant promotions, bonus offers and retargeted content. You may opt out of marketing cookies at any time through your browser settings or by contacting us at [email protected].
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform. Our cookie policy is reviewed regularly to ensure it reflects our current practices.
6. Sharing Personal Data with Third Parties
Onlyspins Casino data protection practices strictly limit the sharing of your personal data to trusted and necessary third parties only. We do not sell your personal information to any external parties. We may share your user data with:
6.1 Payment Service Providers
To process your deposits and withdrawals via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin and bank transfer, we share the minimum necessary personal data with our approved payment partners. All payment processors operate under strict data security and confidentiality agreements.
6.2 Regulatory and Legal Authorities
We are legally required to disclose personal data to governmental, regulatory or law enforcement authorities in compliance with applicable laws, including our Curaçao licensing obligations and Australian legal requirements. This includes sharing personal information for KYC/AML compliance purposes.
6.3 Game and Technology Partners
Our platform integrates with 50+ game providers, including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming and others. Limited technical user data (such as session identifiers) may be shared with these providers solely for the purpose of delivering seamless gameplay.
6.4 Identity Verification and Fraud Prevention Services
To comply with KYC requirements mandatory before the first withdrawal, we share relevant identification documents and personal data with certified identity verification agencies and fraud prevention platforms. This data processing is essential for maintaining information security and protecting our players.
7. International Data Transfers
As a Curaçao-registered operator serving Australian players, Onlyspins Casino may transfer your personal data across international borders. Whenever such transfers occur, we ensure that appropriate safeguards are in place, including standard contractual clauses approved by relevant regulatory bodies, encryption in transit using 256-bit SSL/TLS technology, and contractual commitments from recipients to maintain equivalent data protection standards. Your personal information will not be transferred to jurisdictions that do not offer adequate data security protections without appropriate contractual safeguards.
8. Data Security
Onlyspins Casino data security is underpinned by industry-leading technical and organisational measures. We implement the following information security protocols to protect your personal data:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
- End-to-end encryption of sensitive personal information stored in our databases
- Advanced firewalls and intrusion detection systems to prevent unauthorised access
- RNG certification by independent laboratories to ensure game fairness and data integrity
- Regular security audits and penetration testing of our platforms
- Access controls limiting internal user data access to authorised personnel only
- Two-factor authentication options for account access
Despite these robust data security measures, no system can guarantee absolute security. In the event of a data breach affecting your personal data, Onlyspins Casino will notify you and relevant authorities in accordance with applicable privacy laws.
9. Data Storage and Retention
Your personal data is stored on secure servers with robust data storage practices. Onlyspins Casino data storage policies determine how long we retain your personal information:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of account + 5 years minimum |
| Financial transaction records | 7 years (AML/legal requirement) |
| Gaming activity logs | 5 years after last activity |
| Customer support communications | 3 years from last interaction |
| Marketing consent records | Until consent is withdrawn + 1 year |
| Cookie and analytics data | Up to 2 years |
Once the applicable retention period expires, your personal data is securely deleted or anonymised in accordance with our data storage protocols.
10. Your Privacy Rights
As an Australian player, you benefit from comprehensive privacy rights under the Australian Privacy Act 1988 and the Australian Privacy Principles. The Onlyspins Casino privacy rights framework also incorporates GDPR rights where applicable. You are entitled to the following privacy rights:
10.1 Right of Access
You have the right to request a copy of all personal data we hold about you. We will respond to verified access requests within 30 days. Submit your request to [email protected].
10.2 Right to Correction
If any of your personal information held by Onlyspins Casino is inaccurate, incomplete or outdated, you have the right to request correction. You may update some details directly through your account settings or contact our DPO.
10.3 Right to Deletion
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. Note that certain personal information must be retained for legal and regulatory compliance and cannot be deleted on request.
10.4 Right to Restrict Processing
You have the right to request that we restrict data processing of your personal data in specific circumstances, such as while a complaint is being investigated or where you contest the accuracy of the data.
10.5 Right to Data Portability
Where data processing is based on consent or contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another data controller.
10.6 Right to Object
You have the right to object to data processing activities based on legitimate interests, including profiling and direct marketing. Where you object to marketing communications, we will cease such processing immediately.
10.7 Right to Withdraw Consent
Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
To exercise any of your privacy rights, contact our Data Protection Officer at [email protected]. We will respond within 30 days and, in complex cases, may extend this period by a further 60 days with written notice.
11. Supervisory Authority and Complaints
If you believe that Onlyspins Casino has not adequately addressed your privacy concerns or has breached its obligations under the Australian Privacy Act 1988, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
We encourage you to contact us directly first at [email protected] or [email protected] before escalating to the OAIC, as we are committed to resolving all privacy concerns swiftly and fairly.
12. Children's Privacy
Onlyspins Casino strictly prohibits the use of our platform by persons under 18 years of age. We do not knowingly collect personal data from minors. If you believe that a minor has provided us with personal information, please contact us immediately at [email protected] so that we may delete such data from our records.
13. Updates to This Privacy Policy
The Onlyspins Casino privacy policy is reviewed regularly and may be updated to reflect changes in legislation, regulatory requirements or our data practices. We will notify registered players of material changes via email to the address on file. The most current version of this privacy policy will always be available at onlyspinsscasino.net/privacy-policy/. Your continued use of Onlyspins Casino following notification of changes constitutes your acceptance of the updated Onlyspins Casino privacy policy.
Frequently Asked Questions
What personal data does Onlyspins Casino collect?
Onlyspins Casino collects identification data (name, DOB, ID documents), contact details, financial transaction data, gaming activity records, technical usage data and communications. Full details are provided in Section 2 of the Onlyspins Casino privacy policy.
How does Onlyspins Casino protect my personal data?
We use 256-bit SSL/TLS encryption, advanced firewalls, access controls and regular security audits to ensure robust data security. Our information security framework meets international standards for data protection.
What is the Onlyspins Casino cookie policy?
The Onlyspins Casino cookie policy covers essential, analytical, functional and marketing cookies. You can manage your cookie preferences through your browser settings. Marketing cookies require your explicit consent.
How long does Onlyspins Casino retain my personal information?
Data storage periods vary by category. Account and identity data is retained for the account's lifetime plus at least 5 years. Financial records are kept for 7 years to meet AML legal requirements. See Section 9 for full data storage periods.
How can I exercise my privacy rights at Onlyspins Casino?
To exercise your privacy rights (access, correction, deletion, portability, restriction or objection), contact our Data Protection Officer at [email protected]. We respond to all requests within 30 days in line with the Onlyspins Casino privacy policy.
Does Onlyspins Casino share my personal data with third parties?
Onlyspins Casino shares your personal data only with essential third parties: payment providers, identity verification services, game providers and regulatory authorities. We never sell your personal information to third parties. Full details are in Section 6 of the Onlyspins Casino privacy policy.
Who can I contact for data protection queries?
For all data protection and privacy matters, contact our DPO at [email protected] or our general support team at [email protected]. You may also lodge a complaint with the OAIC if you believe your privacy rights have been violated.